Customer Support Engineer
For over a 100 years, Boeing has been making the impossible, possible. From producing a single canvas-and-wood airplane to transforming how we fly over oceans and into the stars, Boeing has become the world's largest aerospacecompany. And we're just getting started; especially in the UK.The partnership between Boeing and the UK dates back to the 1930#8217;s and continues to get stronger and deeper, with UK jobs, skills and opportunities being constantly generated to support major UK programmes such as Apache, Chinook, C-17, P-8, ScanEagle, Support Chain Information Services, Government Services and Staffordshire Police, to mention a few.Boeing has doubled its UK workforce in the last five years to more than 2,000 employees. This growth continues through 2017, join us and you can build something better for yourself, for our customers and for the world.DescriptionBased at MoD Abbeywood, the BDUK TLCS Customer Support Engineer (CSE) provides Core Technical Support to the UK MoD Chinook Project Team (ChPT) as the sole Boeing engineering representative based at MoD Abbey Wood (ABW).Technical Support• Responsible for the provision of technical and airworthiness advice to the ChPT related to Engineering and Supportability issues with the existing fleet of UK Chinooks. The role requires:• A sound working knowledge of the design, maintenance and operation of UK Chinook aircraft, and how it differs from that of other Chinook operators.• The ability to sufficiently understand the Chinook Product Structure/Drawings/Publications in order to accurately extract information needed to support technical advice.• Responses to technical queries involves coordination with relevant BDUK and Boeing Philadelphia functionalities. This coordination is often done via direct communication with stakeholders/SMEs, but may involve more formal coordination through the VECTOR (Virtual Electronic Correspondence Tracking and Online Reporting) tool.• Initiation of technical discussions between the ChPT and BDUK/Boeing stakeholders to resolve technical issues in a timely fashion when deemed necessary. • Access to a variety of tools (TcE, REDARs, PSDS, IHS/Haystack, TAV, IADS, Resolve, IQDS, BASE/Sharepoints, PIMS #8230;), some of which do not provide full access to non-US personnel.• Access to a variety of data/documentation, either through the tools listed above, or in the case of historical information, from US-based computer servers that do not allow access to non-US personnel.• The Raising of Publications Change Requests (PCRs) to cover errors in the publication when found or when identified by the ChPT.• Assisting BDUK and ChPT Publications staff in F765 investigations.• Assisting BDUK and ChPT staff in F760 investigations, including input to DASORs.• Attending and provides slide packs for scheduled and ad-hoc technical meetings arranged by both BDUK and the ChPT.• Representing BDUK Engineering at MoD chaired meetings, including quarterly Structural and Systems Integrity Working Groups and monthly Configuration Management Meetings (LTC/CCB/MC)• Providing technical information/status as requested by the ChPT in support of MoD chaired meetings, including 2* Airworthiness reviews and responses to Parliamentary questions.• The role is also responsible for Coordinating the weekly Engineering Coordination Meeting (ECM) between the ChPT (Hd-Eng-Safety & Engineering Authorities (EAs)), Boeing Philadelphia (UK Chief Engineer & supporting Technical Team) and BDUK (TLCS Chief Support Engineer, FSR Manager, & Almondbank Site Manager) and the Chinook Support Center (CSC). In doing, the incumbent will be required to:• Maintain the presentation material for the ECM by updating the chart pack with the latest status as provided or by active collection from the various stakeholders.• Provide the presentation pack to the attendees by COP the day before the ECM to allow sufficient time for review.• Make the necessary administrative arranges.• The roles provides Boeing technical documentation (drawings, specifications, IOMs, test reports, MELRs, CDRL etc) to the ChPT or BDUK personnel, as requested. This may require coordination with Global Trade Controls in Philadelphia, as well as Engineering in Philadelphia, where direct access to the documentation is limited due to export restrictions.• When deemed necessary to solve a technical issue, the incumbent may also be required to:• Investigate potential changes to Maintenance Policy by initiating discussions with the BDUK Reliability Centered Maintenance (RCM) group.• Assist in the liaison between the ChPT and BDUK Supply Chain. • Support the development and clarification of SoRs/SoWs related to the generation of Over and Above Tasks, as requested, particularly when the O&A Task develops from an ongoing issue or ECM agenda item.RIO Management• The CSE manages the TLCS Program Engineering Support Team (EST) RIOs (Risks, Issues and Opportunities) which involves:• Entering and updating all EST Program RIOs in BORIS.• Coordinating with Risk Owners to ensure status of RIOs in BORIS are up-to-date.• The provision of updated status chart packs to and weekly RIO tag-ups with the TLCS Chief Support Engineer.• Representing the EST at monthly TLCS Program RIO Boards to provide status as requested.• Representing the EST at monthly TLCS Program Joint RIO Boards with the ChPT to provide status as requested; Reserves the meeting room at ABW and runs the WebEx for the customer as required.Administrative Support• Assists in the transfer of data between Boeing, BDUK and ChPT personnel. • Provides export and document handling advice to the ChPT through coordination with the UK Global Trade Controls focals in Philadelphia.• Assists in setting up and maintaining access to Boeing computer systems (Boeing Portal, REDARs, VECTOR, SLIC/LSAR, Parts Look-Up Table, BASE, BORIS) for members of the ChPT/MoD, and providing advice to the ChPT/MoD on the use of these systems, as required.• As the primary Boeing interface with the ChPT located at ABW, provides administrative assistance to the ChPT, as requested. This involves a wide variety of requests and activities. • Provides administrative assistance to BDUK/Boeing staff with regard to accessing the ABW site, as requested. This involves booking visitors, visitor parking, and conference rooms, and assisting visitors with access to the MoD-provided Boeing Local Area Network (LAN), including printing documents as required. • Responsible for ensuring the MoD-provided Boeing LAN is functioning properly by coordinating with Abbey Wood IT support, as required.• Responsible for maintaining Boeing supplied IT equipment, including the local printer, by coordinating with BDUK IT and requesting supplies, as required.All information provided will be checked and may be verified.Security clearance is required or the abililty to gain the required level.Please apply ASAP for this role as recruitment may commence before the end date.Important information regarding this requisition: This requisition is for a locally hired position in the UK. Benefits and pay are determined at the local level.Significant experience supporting CH47 or other rotorcraft within the MAA regulatory environment or within Boeing is essential. Experience across a broad spectrum of aircraft maintenance levels, modification programmes and within MoD engineering management positions is highly desirable. The successful candidate will be from a multi-disciplinary background with a proven track record. Qualified to degree level or equivalent in an engineering discipline or closely related technical field. Incorporated Engineer (IEng) status and corporate membership of appropriate professional institution (e.g. IET, RAeS) desirable.
Yes, 10 % of the Time
BDS Global Operations
United Kingdom; Boeing Defence UK Limited