Field Service Representative – AP Mechanic - Croatia - Contingent on Award

About TextronTextron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. For more information visit: About Textron SystemsTextron Systems businesses are industry leading developers and integrators of unmanned systems, advanced marine craft, armored vehicles, intelligent battlefield and surveillance systems, geospatial management and analysis systems, intelligence software solutions, precision weapons, piston engines, test and training systems, and total lifecycle sustainment and operational services. Textron Systems#8217; businesses consist of Advanced Information Solutions, Electronic Systems, Geospatial Solutions, Lycoming Engines, Marine & Land Systems, Support Solutions, Unmanned Systems, Weapon & Sensor Systems and TRU Simulation + Training. Description:The Field Service Representative (FSR) has an understanding of Bell Type Model Series (TMS) aircraft systems, especially the OH-58D, and the complex relationships among these systems.  The FSR is capable of obtaining a Secret security clearance.  The FSR possesses knowledge, skills and abilities to support the operation, installation, modification, maintenance, fault locating and maintenance of aircraft systems and sub-systems.  The FSR has access to product support engineering and logistics support as well as in-house design engineering support and related data. FSR services to be provided include the following:

  • Respond to requests for Technical Assistance
  • Provide technical assistance on technical support to requesting activities in support of operation, installation, modification, maintenance and troubleshooting
  • Provide On-the-Job Training (OJT) for operation, installation, modification, maintenance and troubleshooting

This position will be located in Zagreb, Croatia for 12 months with an additional 6 month option.  The FSR is responsible for all routine maintenance, diagnosis, troubleshooting, and repair, as well as support of all operations and training of Croatian Air Force technicians on all types of scheduled inspections and maintenance.  The FSR will be the main point of contact for any maintenance or technical questions. Essential Duties and Responsibilities: The Field Service Representative shall: Render technical support on the below aspects:

  • Airframe
  • Engine
  • Electric
  • Instrument/Avionics
  • Radio
  • Radar
  • Lifesaving Equipment
  • Hoist
  • Perform routine maintenance and care of the helicopter in respect of the new/modified equipment
  • Perform diagnosis, trouble shooting and repair of new/modified equipment
  • Support all operations
  • Conduct OJT training for Croatian Air Force technicians on all types of scheduled inspections of new equipment, maintenance and rectification of new equipment operation, maintenance, inspection and rectification.
  • Ensure transfer of knowledge on operation and maintenance to Croatian Air Force personnel
  • Raise warranty for unserviceable items and expedite for quick arrival of items
  • Make helicopter equipment serviceable as quickly as possible 
  • Assist Croatian Air Force in carrying out the first major schedule inspections of the helicopter and engine, avionics and other equipment in addition to imparting training to Croatian Air Force technicians
Textron Systems
Job Type: 
Zagreb, Grad Zagreb Croatia


  • High school diploma or certificate of General Educational Development (GED) required 
  • Minimum of ten (10) or more years experience in aviation maintenance 
  • Experience in leading maintenance programs for Bell Helicopter military products
  • Experience working with foreign military services desired
  • Familiar with helicopter sub-systems, components, associated equipment and technical documentation systems
  • Must be A&P licensed
  • Must be able to read, write and interpret technical data
  • Must be able to work in the established living and working environment
  • Must have a valid U.S. Passport will ability to obtain a work visa in Croatia 
  • Must have an active Secret Security Clearance.

Other Skills and Abilities:

  • Act as the face of the company daily with the customer and report customer concerns and issues back to the home office
  • Liaison maintenance and operational problems which have been reported between the customer and Bell Helicopter as required
  • Demonstrate fluency in English, through both verbal and written communications
  • Physical Demands and Work Environment:
  • The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.  
  • While performing the duties of the job, the employee is regularly required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The employee may be required to stand; walk; sit; climb or balance; stoop; kneel; crouch, or crawl; and taste or smell
  • The employee must regularly lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • While performing the duties of this job, the employee frequently must supervise others while working near moving mechanical parts, in high, precarious places, outside weather conditions, occasional wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, risk of electrical shock, risk of radiation, and vibration
  • While performing the duties of this job, the employee frequently must supervise others while working in high tempo flight operations environment with high noise levels